Usume ettevõttes Elegi Trading House OÜ oma toodete kvaliteeti ning aktsepteerime meeleldi kaubatagastusi vastavalt allpool toodud suunistele.
Enne kauba tagastamist mis tahes põhjusel peab klient võtma ettevõttega ühendust. Kogu kaup tagastatakse kliendi vastutusel ja kuludega ning kaup peab olema kliendi poolt kahjustamata ja originaalpakendis. Klient vastutab kauba tagastamise eest ettevõttele ning peab esitama ka antud kauba kohaletoimetamise kinnituse.
Ettevõttes kehtib 21 päeva tagastuspoliitika. Sellest tulenevalt peab aktsepteeritav tagastus jõudma ettevõttesse 21 päeva jooksul alates lähetamisest.
Klient tagastama kõik kaubad vastavalt suunistele ning märkima pakendi välisküljele selges kirjas tagastatavate, kliendi kontonumbri ja tellimuse numbri.
Kaup, mis tagastatakse pärast 21 päeva „soovimatu” või „valesti tellitud” kaubana, võidakse ettevõtte äranägemisel vastu võtta, kuid sellele rakendatakse minimaalset uuesti ladustamise tasu, milleks on 50% kauba arve väärtusest või €10, olenevalt sellest, kumb on suurem.
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